Rikki is more than a company—it’s a movement. We’re creating a world where anyone working to improve healthcare finally has the tools to do it—20x faster, without engineers.

Jyoti Mokal
CEO | Co-Founder
ABOUT US

Our Story

A legacy of CX innovation

In 2014, we introduced the first CX platform for healthcare, earning industry-wide recognition. Over the next five years, we grew exponentially with a small but determined team launching 20 more products—an ambitious feat that earned us the title of “Cool Vendor” by Gartner in 2017.

Lessons from our first startup

Along the way, we learned a hard truth: software development couldn’t keep up with healthcare’s constantly evolving needs. No matter how lean our processes or how talented our engineers, the demand for innovation was relentless—and scaling wasn’t just difficult, it was unsustainable. We knew there had to be a better way.

A second act, a higher purpose

Now, a decade later—wiser, a little grayer, and armed with the latest advancements in AI and no-code technology—we’re back to make rapid healthcare innovation a reality, and to make the tools accessible to anyone. Our name is Rikki, and we’re an AI-native healthcare startup on a mission to empower the visionaries working to transform healthcare.

A new way forward

Healthcare doesn’t suffer from a lack of ideas—it suffers from a lack of access to the tools that bring those ideas to life. Innovation shouldn’t require massive budgets, endless timelines, or an army of engineers. Whether you’re a large health plan, a small community hospital, a nonprofit, or a team of one, if you’re working to improve healthcare—you deserve the tools to make it happen.

That’s why we built Rikki, the world’s first Digital Health Experience Platform (DHXP)—a platform designed to make building, boosting, or buying enterprise-grade digital solutions radically simpler.

The future of healthcare isn’t just about bold ideas. It’s about making them real. And we believe the key to transforming healthcare is empowering the innovators already shaping its future.

Mark Nathan
Executive Chairman | Co-Founder
image of employees in a startup company environment
LEADERSHIP

Our Team

We’re a mission-driven team of innovators, builders, and problem-solvers, united by a belief in the power of technology to reimagine industries and transform lives. Our leadership brings together some of the brightest minds from healthcare, technology, AI, digital product development, and engineering. We’ve led at industry giants, scaled high-growth startups, and built game-changing platforms—but what truly defines us isn’t just our experience. It’s our relentless drive to transform healthcare by empowering the visionaries and change-makers shaping the future.

Image of Jyoti Mokal, CEO and Co-Founder at Rikki Health
Jyoti Mokal
CEO | Co-Founder

Jyoti is a visionary leader, problem-solver, and builder at heart. As CEO and co-founder of Rikki, she’s on a mission to unleash innovation in healthcare by rethinking how digital products are built.

Through her career, Jyoti has bridged the gap between product and engineering, building and uniting high-performance teams to deliver some of the most sophisticated applications and high-growth SaaS platforms.

A relentless innovator, Jyoti has spent her career challenging the status quo—exploring new technologies, frameworks and ways of working to make rapid application development a reality.

Rikki is the culmination of her lifelong work—a platform designed to empower the healthcare visionaries, enterprises, and changemakers who are shaping the future.

EXPERIENCE
OneDigital, Zipari,
Motorola, GE
Reno Pieroni
Chief Growth Officer

Reno is a strategic revenue leader and client-centric builder with a passion for transforming healthcare through technology. As CRO at Rikki, he drives growth by helping health plans launch best-in-class digital healthcare experiences.

With over 15 years of experience, Reno bridges the gap between innovative technology and payer needs. He’s led consultative sales strategies and managed key partnerships, bringing deep industry knowledge and an intuitive grasp of healthcare’s complexities.

His leadership is rooted in solving tough challenges, building high-performing teams, and fostering cross-functional collaboration.

At Rikki, Reno is committed to rethinking how healthcare organizations engage stakeholders and scale digital transformation, with RIkki as the trusted partner delivering the change.

EXPERIENCE
Pager, Zipari, Change Healthcare
Don Schaefer
VP | Technology

Don is a veteran engineering leader with over three decades of experience transforming complex systems into scalable, high-performance platforms. With a deep foundation in enterprise data, software architecture, and team leadership, he’s spent his career delivering mission-critical technology across industries—from telecom and payroll to healthcare.

A systems thinker and builder at heart, Don brings unmatched depth in data engineering, web application development, and platform integration. His work has powered everything from telecom infrastructure in Wales to dynamic customer experiences for modern healthcare platforms—always with a focus on reliability, adaptability, and impact.

As VP of Technology at Rikki, Don is driving the architecture behind the next generation of healthcare platforms—leveraging cloud-native tools and data-driven design to deliver flexible, secure, and future-ready solutions. With every initiative, he's helping healthcare organizations build smarter, scale faster, and deliver better outcomes.

EXPERIENCE
Zipari, Information Builders, ePlus, Xerox
Janelle Taylor
VP | Marketing

Janelle is a brand builder, culture shaper, and strategic storyteller on a mission to elevate healthcare through marketing that drives both impact and connection. As VP of Marketing at Rikki Health, she leads with empathy, insight, and bold vision to help reshape the healthcare experience.

With 10+ years of health tech marketing , Janelle has blended creativity with rigor, crafting powerful narratives, building standout brands, and fueling growth for innovative health tech companies. From early-stage startups to $450M exits, she has consistently delivered results that matter: skyrocketing qualified leads, scaling web traffic, and launching industry-shaping events.

Rikki Health reflects her career-long commitment to meaningful, human-centered healthcare transformation—where every campaign, brand, and experience serves the people who matter most

EXPERIENCE
Zipari, Freelancer's Union, VA Greater Los Angeles Health Care
Image of Howie Fung, vp of operations at Rikki Health
Howie Fung
VP | Operations

Howie is a problem-solver, a team builder, and a leader who puts people first.

With 17+ years of experience in operations at blue-chip and market-leading SaaS companies, he knows what it takes to keep things running smoothly while always looking for ways to improve.

As VP of Operations at Rikki, Howie makes sure client delivery and day-to-day operations are seamless, but his real passion is building teams that thrive. He believes in leading with trust, respect, and support, creating an environment where people feel valued and empowered to do their best work.

Collaboration is at the heart of how Howie operates. He brings teams together, aligns them around a common goal, and helps turn big ideas into reality. At Rikki, he’s not just keeping things on track—he’s helping build something that truly makes a difference.

EXPERIENCE
Citi, Zipari, HealthFirst, Horizon Blue
Cross Blue Shield of New Jersey, Oklahoma Health Authority, hp
Image of Abhi Patil, VP of Product at Rikki
Abhi Patil
VP | Product

Abhi is an accomplished product leader with 12+ years of experience driving strategy, innovation, and execution for leading SaaS platforms and tech-enabled businesses.

With a Master’s in Innovation Management, he launched a VC-backed startup right out of grad school—an experience that strengthened his resilience, leadership, and ability to build from the ground up.

Since then, Abhi has led product innovation at high-growth startups and enterprises, developing cutting-edge, customer-centric solutions.

As VP of Product at Rikki, he works closely with the executive team to shape product strategy, ensuring maximum value while aligning with Rikki’s mission.

A passionate advocate for customer-driven innovation, Abhi thrives on uncovering insights, solving complex challenges, and driving continuous improvement. With deep expertise in B2B SaaS, he is committed to making digital product development smarter, faster, and more accessible.

EXPERIENCE
OneDigital, Zipari
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